So, at work we have a cluster that recently went out of warranty with a company. This was a three year warranty… no problem, and we knew that the warranty was going to expire. We get that… we know that warranties expire and that after they expire we would have to pay for parts.
So a couple of months after the warranty expires, we lose a couple of power supplies on some of the nodes. No big deal.. this happens as well. Call up the company and request three new ones, with the expectation that we would have to pay for them. The response?
“Sorry, we contacted the supplier and those power supplies are no longer available. You are SOL.”
This is only a couple of months after the warranty expired. What if we were still under warranty? Would they honor it then? How could they, since the supplier no longer makes them?
So… with that in mind, I think we just dropped Penguin Computing as being any sort of supplier for our equipment. (oh, there are more reasons that this to have dropped them… this I think is just going to be the icing on the cake.)
